Refund and Returns Policy

Return & Refund Policy

Effective Date: December 31, 2024

1. Overview

At JD Sports Pakistan, we strive to provide you with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the terms and procedures for returning products and obtaining refunds.

2. Return Policy

• Eligibility:
  • Products must be returned within 5 days of receipt.
  • Items should be in their original, unused condition with all packaging, labels, and tags intact.
• Process:
  • Contact our customer service team to initiate a return and obtain a Return Ticket ID.
  • Securely package the item and include the Return Ticket ID inside the package.
  • Ship the item to the address provided by our customer service team.
• Conditions:
  • The customer is responsible for return shipping costs.
  • We recommend using a trackable shipping service to ensure the item reaches us safely.
  • Upon receiving and inspecting the returned item, we will process an exchange or issue a refund to your original payment method within 7-10 business days.

3. Exchange Policy

• Eligibility:
  • Exchanges are accepted for defective or damaged items only.
• Process:
  • Contact our customer service team to report the issue and initiate an exchange.
  • Provide photographs or evidence of the defect or damage.
  • Once approved, follow the return process as outlined above.
  • Upon receiving and inspecting the item, we will send a replacement item to you at no additional cost.

4. Cancellation Policy

• Before Shipment:
  • Orders can be canceled before they are shipped.
  • Contact our customer service team promptly to request a cancellation.
• After Shipment:
  • If the order has already been shipped, it cannot be canceled.
  • You may initiate a return once the item has been delivered, following the return process outlined above.

5. Unboxing Video

To safeguard against transit damages, we recommend recording an unboxing video when you receive your order. This documentation can assist in resolving any issues related to damaged or defective products.

6. Contact Us

If you have any questions or need assistance with returns, exchanges, or cancellations, please contact us at:

• Email: customercare@jdsports.pk
• Phone: +92-XXX-XXXXXXX
• Mailing Address: JD Sports Pakistan Customer Service [Insert Address Here] Islamabad, Pakistan

7. Changes to This Policy

We may update this Return & Refund Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.